This week has been a little different-and a lot inspiring! We took a step away from our usual base to reflect on our journey since incorporation, conducting a thorough SWOT analysis of our show to date.
Our focus: continual improvement, guided by our adopted ethos of Plan–Do–Check–Act.
We’ve been asking ourselves the big questions:
- How can we better serve our clients?
- How can we not only meet their requirements, but exceed them and bring added value?
Key Highlights
- Team Training Plans: We’re investing in our people, developing new training plans to ensure our team stays at the top of their game.
- Client Training Strategies: Tailored approaches for our clients, helping them grow and thrive.
- Technology Integration: Rolling out improved reporting and real-time data solutions to support smarter decision-making for us and our clients.
- Fee Structure Review: Ensuring our pricing supports ongoing investment in skills, recruitment, training, and technology-building a sustainable future for all.
- Site Inspection Software: Looking at making our site inspection process more efficient and smarter with a new inspection app.
Beyond the Boardroom
Strategic reviews and planning are vital, but so is team spirit! We made time for essential discussions out on the bikes, riding to some fantastic lunch destinations. Sometimes, the best ideas come with a breath of fresh Cornish air.
Exciting Opportunities
This week also brought new prospects. We were invited to the Tremough Innovation Centre at Falmouth University’s Penryn campus for an introductory conversation with a potential new client, followed by a fascinating visit to the School of Mines museum. We may soon find ourselves at the forefront of emerging technologies-watch this space!
Ongoing Excellence
While all this was happening, our team continued to deliver for our clients, including:
- Site compliance audits
- Internal ISO-specific process audits
- Project Health & Safety planning
- Client SSiP applications
Plus, our partners at RGL Safety & Resilience Ltd delivered in-house emergency first aid training at a client’s premises-another example of our commitment to safety and resilience.
A Superb Week
So much achieved, so many exciting possibilities ahead. We’re proud of our progress and grateful for our dedicated team. Well done, everyone! 👏👏👏👏
Stay tuned for more updates as we continue our journey of improvement, innovation, and client service excellence!
